Contact Us
We're a small team in Durban making and curating wooden jigsaw puzzles. Whatever you need — a question about an order, a puzzle that arrived damaged, an idea for a bespoke commission — email us and a person will read it.
Email us
We aim to reply within two business days. If your message is about an existing order, please include your order number so we can look it up straight away — and if a puzzle has arrived damaged, attach a photo and we can often resolve the whole thing in a single email.
Postal and returns address
Soul Puzzles
Durban,
KwaZulu-Natal, South Africa
We're not a walk-in shop. If you'd like to see the puzzles in person, email us and we'll arrange a time.
Sending a return? Please email us first and wait for confirmation. A parcel that turns up unannounced can't be matched to an order, which only slows your refund down.
When you'll hear back
We read email every business day and aim to reply within two business days. Messages that arrive over a weekend or a public holiday are picked up on the next business day. If something is urgent, say so in the subject line and we'll move it up the queue.
Looking for something specific?
- Delivery costs and timeframes — see Shipping & Delivery.
- Returns, refunds, or a damaged puzzle — see Returns & Refunds, which sets out exactly what you're entitled to.
- Bespoke and personalised puzzles — a custom collage, a commemorative design, a condolence puzzle for someone who's lost a dog. Email us with "Bespoke" in the subject line and tell us roughly what you have in mind.
- Our story — how Soul Puzzles began, and where the money goes: Our Story.